Returns & Refunds

At Janet by Florida, we take great care to ensure that every product reaches you in good condition and meets our quality standards.

Please note that returns and exchanges are accepted only in cases of manufacturing defects or products received in a damaged condition, subject to the terms below.

Return & Exchange Eligibility

A return or exchange may be requested only if:

  • The product has a manufacturing defect, or

  • The product is damaged at the time of delivery.

We do not accept returns or exchanges for reasons such as:

  • Change of mind

  • Personal preference

  • Colour or design preference

  • Product no longer being required

  • Minor colour variation due to lighting, photography, screen settings, or display differences

  • Improper use, handling, washing, storage, or maintenance after delivery

Returns and exchanges will be processed only after the issue has been reviewed and approved by our customer support team.

Reporting a Damaged or Defective Product

If you receive a damaged or defective product, please contact the Janet by Florida Customer Support Team within 24 hours of delivery.

Please provide:

  • Full Name

  • Order Number

  • Registered Email Address

  • Contact Number

  • Product Name

  • Description of the issue

  • Clear photographs and/or videos showing the defect or damage

  • Photographs of the original packaging, wherever applicable

Providing clear images or videos will help our team verify and process your request efficiently.

Requests submitted after the specified reporting period may not be accepted, subject to applicable law.

Conditions for Return or Exchange

To be eligible for an approved return or exchange:

  • The product must be unused and unwashed.

  • The product must be in its original condition.

  • All original tags and labels must remain attached.

  • The product must be returned in its original packaging.

  • The original invoice or valid proof of purchase must be available.

  • The product must not have been damaged after delivery due to misuse, improper handling, washing, or storage.

Products that do not meet these conditions may not be eligible for return, exchange, or refund.

Inspection & Approval

Once your complaint is received, our team will review the photographs, videos, order information, and other details provided.

If required, the product may need to be returned for physical inspection.

After inspection, we will confirm whether the product qualifies as having a manufacturing defect or delivery-related damage.

The final resolution may include:

  • Replacement with the same product, subject to availability

  • Exchange with another eligible product, where applicable

  • Refund, if a suitable replacement is unavailable or where otherwise approved

Exchange

For an approved manufacturing defect or damaged product claim, we will first attempt to provide a replacement of the same product, subject to availability.

If the same product is unavailable, our customer support team may offer an alternative product, store credit, or refund, as applicable.

Any difference in value for an alternative product will be handled according to the terms communicated by our team.

Refunds

Refunds will be provided only for approved damaged or manufacturing-defect claims where a replacement or suitable resolution cannot be provided, or where a refund is otherwise approved.

Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the eligible refund amount will generally be processed through the original payment method used for the order.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

Return Shipping

For an approved manufacturing defect or delivery-damage claim, Janet by Florida will provide instructions regarding the return process.

Customers should not return or courier a product without first receiving approval and return instructions from our customer support team.

Unauthorised returns may not be accepted.

Products Not Eligible for Return or Exchange

Products will not be eligible for return or exchange if:

  • There is no manufacturing defect or delivery-related damage.

  • The request is made due to change of mind or personal preference.

  • The product has been used, washed, altered, or modified.

  • The product has been damaged due to improper handling or maintenance.

  • Original tags, labels, or packaging are missing.

  • Sufficient evidence of the reported defect or damage is not provided.

  • The issue results from normal wear and tear.

  • The return or exchange request is submitted outside the applicable reporting period, subject to applicable law.

How to Raise a Request

To report a manufacturing defect or damaged product, please contact:

Janet by Florida

Email: janetbyflorida@gmail.com
Phone: 91-9870503901

Please include your order number, contact details, description of the issue, and clear photographs/videos of the product.

Our customer support team will review your request and guide you through the next steps.

Policy Updates

Janet by Florida reserves the right to update or revise this Returns & Refunds Policy from time to time.

Any revised policy will be published on this page and will apply subject to applicable laws and regulations.